The boys, Dylan and Caleb, showed up on time although we had had a bad storm earlier and I didn’t expect the work to be done that day. Both young men were great, very polite, and very accommodating. They went about their work installing the AC and furnace without wasting time and they cleaned up after themselves so well you wouldn’t have know they had been there. I was greatly impressed by their efficiency but mainly by their politeness. I had my doubts when two young men showed up at my door, but they really knew what they were doing.
Now, Tracy, the Comfort Adviser, is another story.. She was so full of information and was knowledgeable about every aspect of the product and how it was to be installed. I was amazed by her personality, drive and knowledge. I thoroughly enjoyed every minute I spent with her. She is definitely an asset to your company. These three employees are definitely keepers. I will be glad to refer your company to others. The service was A+!
I first used your company when it was Barnes Heating & Air and continue to be very pleased with your professionalism as well as the courteous customer service of your employees.
Thank you for being so prompt, courteous and taking care of my comfort needs.
I had a complete system installed by Southern Goodman Mechanical. Duct system and Heat Pump.
I want to thank Tracy for her promptness, professionalism, and thoroughness. It was a genuine pleasure meeting her.
I want to add that, unlike other people, she actually took the time to listen to my ideas, and make adjustments to the initial plan. I really appreciate that. ‘Listening’ is a lost art, it seems, and honestly, it is the reason I chose Southern Goodman Mechanical over other bidders. I thank you for that. I hope you will forward this letter to your supervisor, and let him know that you are the reason Southern Goodman Mechanical got the contract.
The staff was wonderful and very knowledgeable. They came the day promised and were very efficient. They helped me when I needed it most.
A very nice team of workers were in and out of my house for the best part of a day installing a whole new system. They (Billy, Dylan, & Caleb) were polite, respectful, thoughtful, and professional. It’s also so helpful that staff calls to let the homeowner know when to expect the final inspector. Thank you for your great service.
Service call was smooth and very professional! Rep was very thorough and explained what needed to be done. Installed float and water catch system! Purchased maintenance program and brought my system up to date. Excellent!
I had a new gas furnace and air conditioning system installed in July 2016. The installation went well and I was pleased that Southern Goodman did a wonderful job. They had another tech supervisor come out to inspect the work to make sure the work was done properly. The technicians who installed the unit and those who have been out for the start of the heating season have all been very courteous and clean. I particularly commend Kevin for his positive attitude and professional work. They always wear booties when entering the house. I have now had Southern Goodman perform two HVAC installations as well as a water heater. I signed up for the twice per year service to make sure my systems are working prior to heating and cooling season. One more thing: they recommended a high efficiency air filtration unit which I now use on both of my HVAC units and we have noticed much less dust on our furniture! I highly recommend Southern Goodman!
Courteous, clean, professional, and went about their work without any problems. Thank you Southern Goodman!
I worked with Tracy, Dylan, Mike and others to get a new furnace unit installed in my crawlspace. They were very helpful and knowledgeable in identifying the unit. When they came, the team had this complex system installed and tested without taking any breaks during a 5-hour span. A couple of glitches popped up later, but they were fixed promptly. Overall, I think highly of their expertise and the professional way this team treated a new customer.
The work was completed properly and in a timely manner. The technicians were courteous, answered all of my questions, and displayed a professional manner at all times.
I hired Southern Goodman as a recommendation through Trane to give me a second opinion concerning my heat pump issues. The lead tech came out the very next day. He was very kind and extremely professional. His name was David. I have never received such wonderful customer service from any company in my entire life. The office staff was calling me left and right. Tracy was great and the company immediately took care of my request. This is a fantastic company to work with and I appreciate them going above and beyond to meet my needs. I would recommend them as the best customer service company ever. Thank you for caring about your customers. You deserve an award for being so great!
I had a service appointment on 10/14/16 for service on my heat pump. I was contacted by Southern Goodman as a former Barnes Heating and Cooling customer to take advantage of the Dominion Power Rebate for Heat Pump Service. I was very skeptical at first because I had never heard of Southern Goodman Mechanical. My expectations were low because of bad experiences with other service companies.
My service visit from Southern Goodman was well above what I expected. I received a very pleasant call to remind me about my appointment. The technician, David was prompt, professional and very courteous. He also did a a very detailed service of my heat pump. Needless to say, I will be calling Southern Goodman for all future service and repairs to my heat pump. In addition, thanks Southern for making me aware of the Dominion Rebate Program. Excellent customer service from office personnel and technician.
A service tech came to the house the day after I contacted Southern Goodman about an issue with our 16 year old thermal heat & air unit. After assessing the problem and making corrective proposals, the units were placed promptly – the following day. Troy was knowledgeable, courteous, and professional. The follow-up service call also was positive. Justin took care of completing and following up with the initial job.
Troy from Southern Goodman came out and serviced our 2 units. They called to confirm and Troy showed up on time. He was very professional and clean – even wore booties inside. Explained everything on both systems and was very timely. Highly recommend!
The technician was very respectful and explained my AC gas heat system thoroughly. He knows what he’s talking about and really helped me understand my system. I gratefully appreciate his explanation and friendliness. From 1-10, I’d give him a 10+!!
I just want to say how awesome Angelina and Frank were this past Saturday when our downstairs unit froze up. Angelina could not have been more attentive, pleasant, and courteous. Her quick response in returning my call and prompt scheduling of Frank’s call was so appreciated. Frank was an awesome technician who was equally as pleasant, courteous, and considerate. In fact, I’ve requested him next time our units need to be serviced. Thank you for all your excellent customer service.
Excellent technical skills – Foresaw looming problems so that it was resolved without service disruption. Very responsive management with good communication skills – Keeps the customer in the loop.
In and out in a timely fashion – explained things well to me so I would know how to do future care
The service was effective and well done. The technician was very polite and helpful.
I have been a customer for several years and have always received excellent service from Southern Goodman. The office personnel are a pleasure to talk with and helpful when scheduling appointments for service. The technicians are on time, do their work efficiently and do not try to push extra maintenance on you. At times, they have made suggestions on simple things I can do to fix the problem myself.
I was really impressed how the company did a follow up with us to remind us of the appointment. Dave was very friendly and he provided a great service.
Our heating/AC unit broke down one afternoon and our home was sweltering. They were very prompt, courteous and extremely helpful. Troy, the technician, came out to our home, all the way in Amelia at 10:30 pm and fixed our problem. He was outstanding!! I’m definitely a customer for life now!!
David, the technician, arrived on time. David was courteous, professional, answered all of my questions and was very knowledgeable.
Give them all a raise! Very nice to have for talking to, all gentlemen.
“Frank performed the scheduled maintenance service of our Trane unit today. Wow, you have a keeper in him. We have had experience with many different companies through the years and even more technicians, some great some not good, but, one visit from Frank impressed me that he is as good a technician as there is, as well as extremely professional, knowledgeable, and answered all of the questions we asked. With techs like him also serving a great customer service role for your company, you can’t go wrong!”
I have been a loyal customer for many years, installed a new system and serviced every year, very professional, thorough, and I actually recommended their services to others. Very responsive and helpful. Definitely the yearly service agreement is a plus.
ReMax Real Estate Agent
I want to thank the entire Southern Goodman team, for the excellent job they did replacing my heat pump system. It being a geo-thermal based system presented no problem for Southern Goodman. They diagnosed the problems, knew how to fix them, and did so efficiently. They followed up to ensure my satisfaction with the work was excellent”
Thanks for an excellent job.
Southern Goodman Mechanical made a prearranged service call to our home on December 2, 2015. The tech arrived punctually and demonstrated a professional attitude and demeanor. He was able to determine the problem we were having with our heating system, and he made the necessary adjustments and repairs successfully.
We are very happy with Southern Goodman Mechanical’s work. The overall outcome they provided was excellent. We have had a good relationship with Southern Goodman Mechanical, and we will definitely call them again in the future.
Southern Goodman Mechanical addressed our pressing concerns about carbon monoxide and the conditions of those units and their effective and safe operation after garage floor was professionally lifted.
Their professionalism, knowledge, across-the-board advanced skill sets, common courtesy and sensitivity were greatly appreciated. I highly recommend them.
Thank goodness for professionalism and people who care about people and take the time to go out of their way to do the right thing.
Professional, reliable and courteous service!