Southern Goodman Mechanical’s priority is always our customers. We strive to have every customer taken care of as quickly and efficiently as possible from the time your call comes in to the time we leave your home. We would love to get your feedback on the service we have provided you and your family. Please let us know how we are doing so we can continue to give you the best HVAC service possible!
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Kori was very polite and worked hard to get our air back on.
Always available when I call. New unit 3 years ago; they service each spring. Polite service men, always courteous and professional.
Yesterday evening around 7pm we realized the outside unit fan wasn’t working. We don’t have a regular HVAC company that we use. We actually got the phone book out and called Barnes Htg & Cooling not knowing that Southern Goodman had bought it. The person on call was at another call at the time and we were told he would call us when he was on his way. He did call around 9:40pm and got to the house around 10:30. This man had already worked that day and here it was a Friday night at 10:30. I was so thankful he was able to come! I believe his name was Kevin. He was very polite and patient with questions. Answered them all. After making a few decisions, one of which was to buy a maintenance plan, we weren’t charged the trip call and saved 15% on the part. I had already planned on getting the system looked at in a couple months anyway, so now that will happen this fall and next spring and unless there is something wrong it won’t cost anything additional. I look forward to dealing with Southern Goodman, as I know it will be a positive experience based on last night.
All of the employees we dealt with were very professional. We discussed the problems and solutions to correct the heating & AC system. The personnel were courteous and knowledgeable. They could not have worked any harder on a very hot day. When finished everything was cleaned up and thrown away.
Kori is an exceptional human being, very professional, caring and knowledgeable of his profession. He superseded the expectations of quality customer service. Please send Kori out for the install. We enjoyed his services!
Southern Goodman Mechanical has replaced my full upstairs heat pump and air handler with a full commitment to quality at a fair price. I have called for service for my older existing HVAC system and they respond on the same day with the parts and expertise needed to get my system back up and running. Their technicians are courteous and professional when they arrive and respectful of my home. Thank you Southern Goodman!
Courteous, polite, and fast response.
Answered all of my questions. Very informative. Took shoes off when entered home.
Southern Goodman provided us with prompt, excellent service when we needed a new AC-furnace unit. From the diagnostic service to the complete installation, their knowledgeable technician explained thoroughly what needed to be done and why and how they would fix it, as well as, answered all of the questions I had. I also appreciated that they provided me with all of my possible options for repair and kept me informed along the way.
Patrick was my service man. He arrived on time even though I called for an appointment on that day. Patrick was professional and polite. He took the time to explain to me what was wrong with my air conditioning, plus all of my other questions. Most of all, he was honest. When a service person comes to fix your product you are at their mercy. Patrick could have told me so much more was wrong and charged me so much more. However, he was honest, professional, and polite. I have already referred Patrick to another and she too was very happy.
Samson was extremely knowledgeable and took time to inspect and explain systems to me.
The service was great and the technicians were knowledgeable with the parts, etc. They were great, telling us what to be aware of should further problems occur.
I would recommend them highly. Trustworthy. Excellent response time. Professional, courteous service technician. Billy was very knowledgeable and did not pressure me. We have an old system and I was given plenty of information to make a timely, wise decision.
Through the years I have used Goodman for HVAC maintenance and check ups. They have always been dependable. The equipment installation which was done today of compressor, etc. was timely and efficient. The cleanliness and follow-up was top notch.
Very nice, polite, and professional. A pleasure to have in our home. Thank you
Southern Goodman came to my house and figured out the issue with my HVAC. I had two companies check the problems in my house and they could not find the problems! Very happy! Thank you Southern Goodman for the good service!
Brian did an excellent job! Very patient with my questions!
Great service and felt he really took the time to explain what was going on with our unit.
About two weeks ago, the air conditioning on my 3rd floor died. Of course, it had to happen during the heat wave. I called Barnes Heating and Cooling and learned they had become Southern Goodman Heating and Cooling. The representative was very friendly and they were able to come out with no extra charge. Brian was very prompt and professional. He carried out what appeared to be a very methodical inspection, and found the problems. He was extra helpful in managing some nearby plants that were in his way – no charge – and offered helpful suggestions. The prices seemed reasonable and I am looking forward to enjoying air again in the “grandkids’ Nest”.
Technician was very helpful and informative. He gave me some tips for the outside unit. Thank you! Please send him again!
Your serviceman Brian came to my house. He was very pleasant man with a lot of knowledge. If I need service again I will ask for Brian
Technician was very courteous and explained everything to me in terms I could understand. I would recommend Southern Goodman Mechanical to anyone who needed service for their air conditioning or heating needs. Prompt service is important to me too. Thanks
The technician arrived very professional, and took time to explain what apparently was occurring with the unit. Thank him and your company for your service.
The technicians arrived on time and were very courteous. They quickly identified the problem with my unit and set up a time to return and repair it. They also found another problem I didn’t even know I had. They took care of it right away! They were great!
Brian was professional and courteous.
On Tuesday, July 18th, 2017, I came home to no air conditioning. With the temperatures expected to be in the high 90s for the remainder of the week, I was in a panic. When I called, I spoke to Jennifer, who assured me she would get a technician out as soon as possible. When Patrick arrived a hour later, I was quite pleased. He was courteous, professional and informative. He explained everything he was doing. Considering this was a surprise, he was able to work under poor conditions. My utility room was not ready for visitors. Because of the service I received, you’ve got a new customer. Thank you Patrick and Jennifer. Customer service still exists.
Very polite, friendly, kind, and helpful in an un-ideal situation! Same day service!
Great service. Positive attitude. All my questions were answered and install was prompt and efficient.
Brian was very professional and provided excellent information regarding the service provided. My experience with Southern Goodman was been very satisfying.
Brian was very kind and friendly. He explained everything to me in a way that I could understand.