Dear Southern Goodman,
For granted I’ve paid and I’m paying for more services from Southern Goodman Mechanical. I feel it’s a requirement to thank and recognize some wonderful people who work for you and are also a true asset to Southern Goodman.
To begin, Mrs. Angelina is extraordinary! Angelina most certainly helped me obtain service from your company. Her kindness, professionalism, and knowledge is hard to find in an employee today. She, Angelina, was the primary reason I became a Platinum Member with Southern Goodman. Please, kindly recognize Angelina, and thank her for being a wonderful asset.
Mr. Kevin conducted his service call with the greatest professionalism. Kevin had a behavior that was more closely related to a person who had ownership in Southern Goodman. Not just an employee, but someone, a professional, who takes pride in his work.
Last and certainly not the least, Billy and Dylan. These two young men were courteous, professional, took pride in their work and most certainly made m wide and me feel like we truly were and are important to Southern Goodman. Not just because we’re Platinum members but because they truly care. As obvious, Mr. Sheppard and I found out in conversation with Billy, he is a “chip off the ole’ block.” You raised him well.
Mr. Sheppard, I also wanted to thank you for your professionalism and seemingly care for having my wife and me as customers and also for working to help us with the financial investment with our unit from Southern Goodman. You know, it’s not easy being retired, on a fixed income as we are. But, we manage our best to get by.
Again, it took time to craft and write this letter. But it was easier doing so, when you feel like you’re really cared for, as we feel we are with Southern Goodman. May God bless your company, it’s employees and help you continue to flourish.
This letter is meant to highlight the excellent service we have received since switching to Southern Goodman Mechanical. Our previous heat pump service had been provided by Barnes for almost 20 years and when he retired/closed up, it was daunting to think of who could possibly take the place of a company who had customer service as their #1 priority.
We signed up for the annual maintenance contract – a twice a year inspection and service. The technician, David Clements, was not only knowledgeable but truly seemed to care about our house, the heat pump system and our family staying cool/warm. His customer service was excellent and even though he had to provide bad news about one of our heat pumps, he had various options for us to choose from and provided his opinion and shared his expertise without being pushy. So we chose to replace 1 unit (we have 2) and made our decisions. The timing of the installation within 2 weeks which was also great. He had everything organized and set up in an efficient and professional manner.
The crew gave a courtesy call to let us know they were on their way and arrived on time on the scheduled day for installation. Three young men, Sammy, James and Mason, all very well-mannered and polite, started the work. I appreciated the “yes mam / no mam” – you don’t also have that in today’s world. Mike Farmer was the installation manager and took the time to even complete a repair on our other unit when it broke while they were there the first installation day. We were replacing the heat pump unit, compressor under the house and the duct work. The job turned into quite a challenge due to some unplanned hurdles – our house is old and the crawl space very small – the men took it ALL in stride. They were dedicated, committed and truly cared about the customer – it showed in everything they did. I especially appreciated their willingness to continue to keep us updated and answer any questions. The problem solving and work ethic shown was EXCELLENT – it was not just a “punch the clock” type effort with a continual commitment to customer service. One day they continued to work well after dark (past 10pm) to ensure the job was done in the least amount of time possible – so we would have the least amount of time without air conditioning. That night they even had extra technicians come to assist with the job – Dillon was also very courteous. Each challenge was mastered and overcome and our new unit is WONDERFUL and VERY efficient. We have seen an immediate impact on our electric bill – savings shown in the first month and the lowest summer bill we have had in years.
We are looking forward to using your company for many years to come and appreciate the work and commitment you have shown thus far. Please consider recognizing Sammy, James, Mason and Dillon for all their efforts as well as the leadership Mike showed in leading the crew.
To The Staff:
I would like to comment on the recent purchase and installation of a furnace and central air at my home in Hopewell. First, the salesperson, Mr. Wyatt, spent quite a lot of time explaining every aspect of the job as well as walking it down with me. He answered all my questions, and didn’t try to sell me anything more than what I actually required. I really appreciate his honesty and his effort.
However, my observation on your installers, John and Eli is something I will not forget. It has been a long time since I’ve seen the work ethic displayed by these two individuals. On the first day of the install, they worked until 9:30pm, and on the second day, they were working when I got there, did NOT take a lunch or dinner break, and stayed until the job was done at 7:30pm. I especially want to highlight John’s skills; I watched this man do everything from pipefitting, electrical, HVAC, concrete and masonry, and sheet metal work, all with skill and expertise. This man is an asset to your company, and if he is an example of all your employees, then you’ve hired some of the best. Please.., please let him know how satisfied I am with his work.
Just an example of his skill. On finishing the job, (and they cleaned up after themselves), testing the system went off without a single problem. This amazed me. Usually, there is at least one mistake or “bug” in a new system, but everything worked correctly the first time it was tried, once again, showcasing the talent and skill of both John and Eli.
After watching John work, I believe if I owned my own business I would have tried to “buy” him away from your company. Today, you still tip your barber, your waiter, and the luggage handler at the airport. I didn’t tip John and Eli, but I hope that however you reward your employees, you remember the compliments you receive about these two. They earn their money, and they help give your company a good reputation, and reputation alone is invaluable.
To Whom It May Concern;
David made a prearranged service call to our home on December 2, 2015. He arrived punctually and demonstrated a professional attitude and demeanor. He was able to determine the problem we were having without heating system, and he made the necessary adjustments and repairs successfully.
We are very happy with David’s work. The over outcome he provided was excellent. We have had a good relationship with Southern Goodman Mechanical, and we will definitely call on them and David again in the future.
On behalf of the entire Midlothian Athletic Association cheerleading organization, I would like to thank you for your generous donation. Your commitment to youth athletics in our community is sincerely appreciated.
Each year, MAA continues to advance its mission to provide youth sport programs which promote strong, healthy bodies while encouraging good sportsmanship, honesty, loyalty, courage, and reverence.
Your sponsorship helped to provide the squads with warms ups our season. Without the support of individuals like yourself, we would not be able to reach our goals.